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Reviews

CLAIRE RIGBY
Just to say how impressed I am with the day bed it's absolutely fabulous.
We love it.
I'm still looking for some new appropriate bedding so when I have dressed it properly I'll send a photo.
Thanks to Mike also.

 
VICTORIA MYERS
Hi again
Can I just say I am super impressed with the Rococo dressing table!!!!! It's absolutely magnificent!!! Thankyou ever so much the service has been fantastic from start to finish!
Kind regards
Victoria
 
SARAH SKINNER
Eddie,
Partners Desk arrived a day earlier than expected, in brilliant condition.  It's perfect!
Thank you for all your help.
Sarah

LADIES OF PARADISE-TRADE
Hi Eddie and Mike,
I hope you got to see The Paradise on Tuesday - if not do try to watch it,  your mahogany furniture looks beautiful.  Its mainly in the ladies wear department and in later episodes in the hallways as well.
Thanks for your help and getting everything to us on schedule and safely transported.
Best wishes Melanie
(Production Designer) - BBC




 

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ORDERING AND DELIVERY

Here at J.U. we endeavour to offer a solid service and are always at hand to discuss your requirement.  We are a small, friendly team of people and often go beyond what is required to accommodate our clients both Public and Trade. Nothing is too much bother for us and we always like to hear our client’s views on our service.  Even if you do not purchase with us we welcome your comments.

Please find below information on ordering and delivery.  If you require further information or would like to clarify the process feel free to email  sales@jufurniture.co.uk or call 01730 895500/01420 538473 for a chat.  Alternatively, do pop in if you are able, there is always a cup of tea of coffee and a friendly face to greet you.

Ordering & Lead Times
Outlined below are the lead times and ordering advise for our many collections.  If you are choosing items which we source from other suppliers other than import ourselves the longest lead time will apply.  We are able to organise split deliveries but you would be charged for each delivery you may require.

Mahogany Furniture
We do hold stock of our mahogany product in certain ranges but only in the very popular light mahogany or antique white finishes only.  Due to the nature of the furniture being handmade and with ten colour finishes available, certain ranges for example our Antique Reproduction Collection and highly carved pieces are to order only.
 
Bespoke Made To Measure Furniture
All bespoke product is a minimum of fourteen weeks.  Please note deposits and payments on bespoke furniture cannot be refunded as this furniture is made to order specifically to client’s requirements.  This furniture is also non returnable.

Keeping You Informed
Once your order leaves our factory you will receive an Arrival Notification Letter indicating when the container docks and when the furniture is available from.  On arrival to our warehouses all furniture is unwrapped, quality checked and repackaged ready for dispatch.  We will then contact you regarding a delivery slot.  
 
Other Furniture Ranges
Furniture supplied to us by UK firms is usually delivered within 7 to 10 days of the order.  All orders are dispatched direct from our supplier, they contact our clients and arrange delivery slots.
 
Placing Your Order
All in furniture requires payment in full prior to dispatch.  If there is a lead time on your order or it is a bespoke item you may wish to pay a deposit, please call if you would like this option.

We do endeavour to keep within the lead times but on occasions there may be delays due to the weather and shipping lines, these unfortunately are out of our control.  However, we do try and keep our clients informed as much as possible and in the eventuality of delays advise accordingly by passing on the information we receive from our shippers and colleagues in Indonesia.

Quality Control
All furniture whether from our teams in Indonesia and other countries, or from here in the U.K. undergoes a rigorous quality check once on our premises.  The furniture is unwrapped and repackaged to ensure the items are in perfect condition.  Timber seasoning, moisture monitoring and chemical treatment is all used to ensure consistency and quality throughout the supply chain. Any transit damage should be reported immediately to our office.  On items dispatched direct from other manufacturers we are unable to carry out this quality check but can assure our clients that these manufacturers also have a high QC procedure in place.

Delivery
On all available furniture delivery is usually within 7 to 10 working days depending on location.  If purchasing additional items the delivery time will revert to the longest delivery date for the complete consignment unless otherwise instructed.

Standard Delivery Charge - This applies to mainland England, Wales and Scotland-Scottish Highlands and offshore please call for quote.  Please choose the option on the check out  function that applies to your location. A specialist furniture delivery firm is used for the majority of deliveries, on occasion we use our own vehicle. The delivery charged is for what is classed as a "kerb side" drop and is for one man and a van-ground floor only.  If using this service delivery firms are not insured to position in the room, assemble or remove packaging. If extra assistance is required this will incur an additional charge, White Glove Service.

Multiple Item Purchase;- For a multiple item purchase we are usually able to offer a more competitive delivery rate as each individual item has a standard charge applied,  please call and talk to a member of our sales team and we will endeavour to get the best quote.

White Glove Service (Per Consignment)-Please call if you require this service
Basic Kerb Side Drop Charge plus two manned delivery to a ground floor room of choice charge £48.00

Bolt Ons - (Price to be added to the kerb side drop charge and £48.00 two man service)
Flight of Stairs - £6.00
Unpacking & Removal of packaging - £15.00
Full Package (ie room of choice, unpack, inspect and assemble, removal of packaging) - £30.00

WHITE GLOVE SERVICE POST CODE MAP (area outlined in black)

Please make sure that access to your property is unrestricted and the correct access measurements have been taken to ensure a smooth delivery service.
 
If you require any further information please feel free to call or email our offices, we are here to help